I rang the Bank again this morning so that I could make the transfer. Firstly I spoke to Ricki. I think that was her name. She had the thickest Manchester/Lancashire accent I have ever heard. I was brought up toasting 'The Queen, Duke of Lancaster' so I should have been able to understand. But I couldn't. Fortunately as she was the wrong bit of Telephone Banking she transferred me to Richard who transferred me to Bob. All that involved holding on 'as a valued customer'! After about 40 minutes had elapsed I had managed to arrange the transfer of the money. It used to take me about 5 minutes but, well you know what Banks are like. No wonder they want everything done on line.
However. There is always a 'however'. I had managed after all that waiting in queues when I was, of course, doing other things, to use my NZD account number instead of my GBP account. Silly me. I could hardly blame the Bank for that.
So I rang again and got Micheal. He had a broad Irish accent so probably came from Liverpool. He transferred me to Kirsty. She was absolutely delightful. So delightful in fact that I didn't even notice if she had an accent. She has, I hope, managed to sort it. I'm not sure though because 13 hours later the money still hasn't left my UK account.